GENERAL INFORMATION

Welcome to Maison Lumivé! The terms “we,” “us,” and “our” refer to Maison Lumivé. Maison Lumivé operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Maison Lumivé is powered by Shopify, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that the colors and appearance of products may differ from how they appear on your screen depending on the device you use to access the store and its settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how it is displayed or presented in our online store.

All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Maison Lumivé reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until Maison Lumivé confirms its acceptance. We must receive and process your payment before accepting your order.

Please review your order carefully before completing your purchase, as Maison Lumivé may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting you using the email address, billing address, or phone number provided when the order was placed.

You may return or exchange your purchase only in accordance with our Refund Policy.

You represent and warrant that your purchase is for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email sent to you. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties, or import charges.

Prices displayed in our online store may differ from prices offered in physical stores, other online stores, or stores operated by third parties. From time to time, we may offer promotions through the Services that affect pricing and are governed by terms and conditions that differ from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as necessary.

You represent and warrant that (i) the credit card information you provide is true, accurate, and complete; (ii) you are duly authorized to use the credit card for the purchase; (iii) the charges incurred will be accepted by your credit card company; and (iv) you will pay all charges incurred at the published prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control.

Responsibility for the products during shipping and delivery will be determined in accordance with applicable law. Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, samples, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Maison Lumivé, its affiliates, or its licensors and are protected by applicable intellectual property laws, including copyright and trademark laws.

These Terms permit you to use the Services solely for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except as permitted by applicable law.

Except as expressly provided in these Terms, nothing grants you any license or other rights under any patent, trademark, copyright, or other intellectual property right belonging to Maison Lumivé, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Maison Lumivé.

The names, logos, product and service names, designs, and slogans of Maison Lumivé are trademarks of Maison Lumivé, its affiliates, or its licensors. You must not use these trademarks without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools as part of the Services. We do not monitor or control these tools and have no input into their operation.

You acknowledge and agree that access to such tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. To the extent permitted by applicable law, we shall not be liable for any matters arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms under which these tools are provided by the relevant third-party providers.

We may introduce new features through the Services in the future, including new tools and resources. Such features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including third-party embedded functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you leave the Services to access third-party websites or materials, you do so at your own risk. To the extent permitted by applicable law, we are not responsible for any damage or loss related to your access to third-party websites or your purchase or use of any products, services, resources, or content available through those websites.

Please review the third party’s policies and practices carefully and ensure that you understand them before entering into any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Maison Lumivé is powered by Shopify, which enables us to provide the Services. However, any sale or purchase you make through our store is conducted directly with Maison Lumivé.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Maison Lumivé, including any injury, damage, or loss resulting from the purchase of products or services, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available here. Certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve our Services. Information you submit through the Services may be transmitted to and shared with Shopify and third parties, including parties located in countries other than your country of residence, for the purpose of providing the Services.

Please review our Privacy Policy for further information about how Maison Lumivé, Shopify, and our partners collect, use, and process your personal information.

SECTION 11 – COMMENTS AND FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, “Comments”), you grant us a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display those Comments in any medium and for any purpose, including commercial purposes, subject to applicable law and our Privacy Policy.

For example, we may use these rights to operate, provide, evaluate, improve, optimize, and promote the Services and to comply with our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that (i) you own or have all necessary rights to the Comments you submit; (ii) you have disclosed any compensation or incentives received in connection with your submission; and (iii) your Comments comply with these Terms.

We are not obligated to maintain Comments in confidence, pay compensation for Comments, or respond to Comments, except where required by applicable law or expressly agreed otherwise.

We may, but are not obligated to, monitor, edit, or remove Comments that we determine, at our discretion, to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable, or that violate these Terms.

You agree that your Comments will not infringe any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.

You must not use a false email address, impersonate another person, or mislead us or third parties about the origin of any Comments. You are solely responsible for the Comments you submit and their accuracy. We assume no responsibility for Comments posted by you or any third party, subject to applicable law.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted, subject to applicable law and any rights you may have as a consumer.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You must not access or use the Services, directly or indirectly:

(a) For any unlawful or malicious purpose;

(b) To violate any applicable international, national, regional, or local law, regulation, or ordinance;

(c) To infringe or violate our intellectual property rights or those of others;

(d) To harass, abuse, insult, harm, defame, intimidate, or otherwise mistreat our employees or any other person;

(e) To submit false or misleading information;

(f) To upload, download, use, or reuse any material that does not comply with these Terms;

(g) To transmit or procure the sending of unsolicited advertising or promotional material, including spam, chain letters, or similar solicitations;

(h) To impersonate or attempt to impersonate another person or entity; or

(i) To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Maison Lumivé, Shopify, or users of the Services or expose them to liability.

You also agree not to:

(a) Upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services except as expressly permitted by us;

(c) Collect or track the personal information of others without a lawful basis;

(d) Spam, phish, pharm, or engage in similar fraudulent activities;

(e) Use robots, spiders, scraping tools, data collection or extraction tools, automated or manual processes, artificial intelligence tools (including agentic AI), or other automated means to access the Services in a manner prohibited by these Terms or applicable law; or

(f) Interfere with, circumvent, or bypass security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account if we determine that you have violated any part of these Terms, subject to applicable law.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause an Agent to access, use, or interact with any Service. “Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity and that may operate on that person’s device or account without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict compliance with the requirements of Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

14.3 We may restrict, including through technical measures, whether and how any Agent accesses, uses, or interacts with the Services.

14.4 Agents must:

(1) Identify themselves in every HTTP/HTTPS request as originating from an Agent and disclose the Agent’s name by including the following in the request’s User-Agent string: “Agent/[agent name]”;

(2) Not conceal or misrepresent that access, use, or interaction is being performed by an Agent, including by imitating human behavior or interaction patterns or completing or bypassing CAPTCHAs or other measures designed to distinguish computers from humans;

(3) Truthfully respond to any question or instruction intended to determine whether interactions originate from a human or a computer; and

(4) Not circumvent or otherwise evade any measures intended to block, limit, modify, or control whether or how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our discretion and subject to applicable law. You remain responsible for any amounts due up to and including the effective date of termination.

The following sections will continue to apply after termination: Intellectual Property, Comments and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general informational purposes only. We do not guarantee that such information is accurate, complete, or useful. Any reliance you place on such information is at your own risk.

Except as expressly stated by Maison Lumivé or required by applicable law, the Services and all products offered through the Services are provided on an “as is” and “as available” basis, without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions restrict or do not permit the exclusion of certain warranties or conditions. Therefore, some of the above exclusions may not apply to you. Nothing in these Terms excludes or limits any statutory rights or guarantees that cannot lawfully be excluded or limited, including applicable consumer rights.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maison Lumivé, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, and those of Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products purchased through the Services, or any other claim related in any way to your use of the Services or any product.

This includes, without limitation, errors or omissions in any content or any loss or damage incurred as a result of using content or products made available through the Services, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be excluded in relation to consumers.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Maison Lumivé, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable legal fees, payable to a third party arising out of or relating to:

(1) Your breach of these Terms of Service or any documents incorporated by reference;

(2) Your violation of any law or the rights of a third party; or

(3) Your access to or use of the Services.

We will notify you of any claim subject to indemnification, provided that failure to notify you promptly will not relieve you of your obligations unless you suffer material prejudice as a result.

We may control the defense and settlement of such a claim at your expense, including the selection of legal counsel. However, we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defense of indemnifiable claims, including by providing relevant documents. This section applies only to the extent permitted by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any previous versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be interpreted against the party that drafted them.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the laws applicable to Maison Lumivé’s place of establishment, subject to any mandatory consumer protection laws that apply in your country of residence.

Any disputes shall be submitted to the competent courts determined under applicable law. Nothing in this section limits any rights consumers may have to bring proceedings before the courts of their place of residence where such rights are provided by law.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to review our website periodically for changes.

We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services after any changes to these Terms are posted constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: lumivehelp@gmail.com