Política de envío

Shipping Policy

Thank you for shopping at Maison Lumivé. Below you'll find everything you need to know about how and when your order will arrive.

ORDER PROCESSING
All orders are processed within 5–10 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email once your order has been placed, and a second email with your tracking number as soon as it ships.

SHIPPING RATES AND DELIVERY TIMES
Shipping costs are calculated and shown at checkout before you pay.

United States
- FREE standard shipping on all orders
- Estimated delivery: 5–10 business days after dispatch

Spain
- Standard shipping: $6.99
- FREE standard shipping on orders of $55 or more
- Estimated delivery: 5–10 business days after dispatch

European Union
- Standard shipping: $8.99
- Estimated delivery: 5–10 business days after dispatch

International (all other countries worldwide, including the United Kingdom, Canada, Australia, Switzerland, Norway, Japan and more)
- Standard shipping: $12.99
- Estimated delivery: 5–10 business days after dispatch

Delivery times are estimates and are not guaranteed. Occasional delays may occur due to high demand, carrier issues, customs or circumstances beyond our control.

ORDER TRACKING
Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update.

CUSTOMS, DUTIES AND TAXES
Orders shipped within the European Union are not subject to customs duties. For orders shipped outside the EU (including the United States), import duties, taxes or customs fees may be charged by the destination country. These charges are the responsibility of the customer and are not included in the order total.

SHIPPING ADDRESS
Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

LOST, DELAYED OR DAMAGED PACKAGES
If your package hasn't arrived within the estimated delivery time, or if it arrives damaged, please contact us with your order number and, where applicable, photos of the damage. We'll work with the carrier to resolve the issue as quickly as possible.

RETURNS
You can return your order within 14 days of delivery, and return shipping is free. For full details, please see our Refund Policy.

CONTACT
Questions about your shipment? Email us at lumivehelp@gmail.com and we'll be happy to help.