Refund policy
Returns and Cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags, and in their original packaging, or as stated in the return instructions. We may reduce the refund if the item has been used, damaged, or handled more than necessary.
You can request a return within 14 days of delivery of the last item in your order.
Return shipping is free, and we will provide you with a return label.
You can request to cancel or remove items from your order until the item has shipped.
How to start a return or cancellation
Acceptance of return or cancellation requests is subject to the terms above and to your rights under applicable law.
Log in to your account to start your return or cancellation request.
If your return is approved, we will send you instructions on how and where to send your package to complete it.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as indicated in the return terms above or in the product listing, on the website, or in the physical store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and purchase products online, you may have the right to cancel your order within 14 days of the day you receive the products, for any reason, unless an exemption applies.
After notifying us that you wish to cancel, you must return the products within 14 days.
We will refund eligible cancelled orders within 14 days of being notified of the cancellation, but we may withhold the refund until we receive the returned products or proof that you have sent them.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us.
Returns and cancellations in the United Kingdom
If you are a consumer in the United Kingdom and purchase products online, you may have the right to cancel your order within 14 days of the day you receive the products, unless an exemption applies.
After letting us know that you wish to cancel, you must return the products to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned products or receiving proof that you have sent them.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above on how to start a return. To request a cancellation, contact us.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and credit the refund.
If you have not received your refund within a reasonable time after it was approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if products are defective, not as described, not delivered within the required or agreed time, or otherwise fail to comply with applicable laws.